Frequently Asked Questions
❓ Frequently Asked Questions (FAQs)
🛍️ Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I cancel or change my order after placing it?
A: Yes — but only within 12 hours of placing your order. Please contact us at support@snaprid.shop as soon as possible.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: Most orders ship from our U.S.-based warehouses, though some items may ship from our trusted overseas partners, depending on availability.
Q: How long does delivery take?
A: Standard delivery takes 3–7 business days within the U.S. Rural areas may take 1–2 days longer.
Q: Is shipping free?
A: Yes, we offer free economy shipping on all U.S. orders!
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
📦 Tracking & Order Issues
Q: How do I track my order?
A: You’ll receive a tracking number via email once your order ships. You can track it on the carrier’s website or on our Track Your Order page.
Q: My tracking shows delivered, but I didn’t receive it. What should I do?
A: Double-check with neighbors or your local post office. Still missing? Contact us at support@snaprid.shop and we’ll help resolve it quickly.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window on most unused items. Please visit our Returns Policy page for full details.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, refunds are processed within 15 business days back to your original payment method.
🧰 Product Support
Q: Are your accessories compatible with all smartphones?
A: Most of our products are universal or available in multiple variants (iOS/Android). Check each product page for compatibility details.
Q: Do you offer product warranties?
A: We stand behind the quality of our products. If something arrives damaged or defective, contact us within 7 days of delivery and we’ll make it right.
We're USA Based!
Need help? Reach out any time.
💬 Live Chat: Available
📱 Call Us: +1 (859) 244-8177
📬 Email: support@snaprid.shop
📦 Address: 1505 Bluegrass Ave, Louisville, KY 40215, USA